Before you get started, make sure your financial institution offers My Mobile Money Access and determine which features they offer.

View brief videos to demostrate how to use the My Mobile Money Access app.

Getting Set Up

  • Open the app and have your debit card handy.

  • Click the "Sign Up Free" button. On the next screen enter your name, your card expiration date and the three-digit security code on the back of your card.  You may also be asked to enter other information, like your zip code, to verify your identity.

  • After you accept the app Terms and Conditions and the Privacy Policy, you will be asked for your email address, user name and password. You may choose to use your email address as your user name. You will also need to enter your full name.

And that's it - you're ready to use My Mobile Money Access!

Setting Alerts

If you want to receive alerts for certain transactions on your mobile device, choose the card you wish to set alerts for and then select Alert Preferences. If you want to alert on all transactions, click the "Send alerts for" drop down and select "All Transactions."

To set specific alerts, such as alerting for all online purchases, follow these few quick steps. Set "Alert Preferences" to "Preferred Transactions." Then choose the type(s) of alerts you wish to set. In this example, select "Transaction Types" as the alert criteria, and slide the button to "Enable Transaction Alerts" and then choose "eCommerce" to alert for all online purchases. Don't forget to "Save" when you are finished setting alerts.

Enabling Denials

In addition to alerting, you may have the ability to deny transactions - check with your card issuer.

It's easy to tell the app which transactions you want to deny using Control Preferences. The steps are very similar to setting up a mobile alert.

For instance, if you want to deny transactions at ATMs, select the card you wish to set up for denials and then choose Control Preferences. Then select "Merchant Types" and slide off any merchant types that you want to deny.  Click "Save" and you're set!

Have Questions?

 

View the full Cardholder Quick Reference Guide for more details on how to use the app.

When using the app, help can be found on every screen using the Menu to access Help. And many screens offer immediate tips by clicking on a help bubble.

For specific questions about your account and your card, please contact your financial insititution directly for support.

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